Welcome to Indiana Pharmacy, a digital extension of Indiana Hospital & Heart Institute. We are committed to protecting your personal information, clinical details, and data security. This Privacy Policy describes how we collect, use, process, and safeguard the information you provide across our pharmaceutical fulfillment platform.
Patient Confidentiality Commitment
All prescription files, diagnostic markers, medical orders, and patient documentation processed via Indiana Pharmacy are treated strictly as Confidential Medical Records under applicable Indian Healthcare Data Guidelines and standard clinical protocols.
1. Information We Collect
To process your healthcare orders and ensure accurate medicine delivery, we collect the following categories of information:
- Personal Identification: Full name, date of birth, and account credentials.
- Contact Parameters: Billing address, physical delivery address, email address, and verified mobile network numbers.
- Clinical Documentation: Scanned copies of physician prescriptions, clinical validation markers, and related diagnostic variables required for controlled or scheduled drugs.
- Transaction History: Details of purchases, item quantities, and selected payment methods (excluding raw credit/debit card numbers handled securely by encryption gateways).
2. How We Use Your Data
Your captured details are exclusively used to manage operational health delivery services:
- Processing, packaging, and dispatching your ordered prescription medications.
- Clinical validation of uploaded medical scripts by our registered system pharmacists.
- Sending automated transaction receipts, delivery logs, and utility tracking alerts via Email and WhatsApp API networks.
- Responding to customer support requests and queries submitted via our contact terminal.
3. Data Protection & Security
We implement enterprise-grade technical and structural security mechanisms to maintain data integrity. Access to your medical database record parameters remains restricted to authorized pharmaceutical officers and dispensing staff under strict medical NDA layers. Furthermore, our databases operate behind firewall filters to prevent accidental disclosure or unauthorized penetration attempts.
4. Third-Party API Data Sharing
We do not sell, rent, or trade your personal or health data to third-party marketing companies. To execute your orders, we securely pass explicit metadata variables to trusted infrastructure providers:
- WhatsApp API Gateways: Name, mobile string markers, and billing amounts are shared explicitly to generate operational interactive transactional WhatsApp receipt loops.
- Email SMTP Relay Engines: Email pointers are passed to handle systemic operational status updates via secure PHPMailer infrastructure.
5. Prescription Governance & Legal Compliance
In accordance with the Drugs and Cosmetics Act of India and relevant medical regulations, Indiana Pharmacy reserves the right to share order records and attached prescription data if explicitly mandated by an official governing authority, judiciary warrant, or regulatory drug controller inspection protocol.
6. Privacy Concerns & Contact
If you have any questions, wish to request data erasure logs, or require adjustments to your registered profile metrics, please reach out directly to our dedicated administrative data management desk:
- Email Terminal: [email protected]
- Phone Desk: 082402880880
- Physical Facility Address: Indiana Hospital & Heart Institute Ltd, Mangalore, Karnataka, India.